Welcome to our FAQ page! Here you'll find answers to the most common questions about our laser-cut designs, personalization options, ordering process, shipping & more. We've put this section together to help make your shopping experience simple and stress-free. If you don't see the information you're looking for, feel free to reach out - our team is always happy to assist and provide guidance with custom requests.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on personalized items at this time. For all non-personalized items, please contact us and we will do our best to make things right.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured locally and personally. We carefully craft all our products to be high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.