Refund policy

RETURN & REFUND POLICY
Last Updated: August 17, 2026

At Kindred Oak Creations LLC, most of our products are custom-made specifically for each customer. Because of the personalized and made-to-order nature of our handcrafted wood items, we maintain the following policy:
CUSTOM & PERSONALIZED PRODUCTS
All personalized name signs, custom designs, engraved jewelry boxes, and custom text orders are final sale and non-refundable.
  • Customer Responsibility: Your product is manufactured using the exact text, spelling, sizing, and design selections you provide when placing your order. Please double-check all spelling and formatting before submitting, as orders enter production quickly and cannot be changed, canceled, or refunded once placed.
  • Design Proofs: If a digital design proof is requested or provided, your approval of that proof constitutes final authorization for production. We are not responsible for customer-submitted layout or spelling errors.
NON-CUSTOM / STOCK ITEMS
Standard, non-customized stock items may be eligible for a return or cancellation at our sole discretion and are subject to the following terms:
  • Restocking Fee: Returns are subject to a 20% restocking fee deducted from your refund.
  • Return Shipping: All return shipping costs are the sole responsibility of the customer. Original shipping fees are non-refundable.
  • Condition: The item must be completely unused, unaltered, and in its original packaging. We reserve the right to deny returns that do not meet these conditions.
DAMAGED OR DEFECTIVE ITEMS
If your handcrafted piece arrives damaged or defective from transit, we will make it right:
  • You must contact us at kindredoakcreations.com within 5 days of delivery.
  • You must include clear photos of the damaged product, the interior/exterior packaging, and the shipping label.
  • Approved claims will be eligible for a replacement, repair, or refund at our sole discretion. Claims submitted after 5 days may not be accepted.